Refer Someone Into Our Care
Urgent or Emergency Referrals?
For time-sensitive cases, please call our office directly. We prioritise urgent needs and aim to respond within 24 hours.
What Drives Us
Our Core Values
These are not just words on a wall — they are the principles our entire team lives by in every interaction, every visit, and every moment of care.
Local Authorities
We offer fair, competitive pay that reflects your skills, experience, and dedication to care.
Social Workers
Supporting individuals and families through assessments and care planning.
Case Managers
Coordinating complex care packages on behalf of clients.
Care Professionals
GPs, nurses, occupational therapists, and hospital discharge teams.
Family Members
We offer fair, competitive pay that reflects your skills, experience, and dedication to care.
Step by Step
Our Referral Process
We’ve made the referral process as straightforward as possible, so the people who need support receive it quickly and without unnecessary delay.
Initial Contact
Reach out to our team by phone, email, or by completing our online referral form. We'll acknowledge your enquiry promptly and assign a point of contact for your case.
Needs Assessment Arranged
Our Registered Manager will arrange a home visit or telephone assessment at a time that suits the individual. We take time to fully understand clinical requirements, personal preferences, and daily routines.
Care Plan Developed
A personalised, person-centred care plan is developed in collaboration with the individual, their family, and any involved professionals. This includes clinical requirements, goals, and matched staff allocation.
Start Date Agreed & Care Implemented
A mutually agreed start date is confirmed and the care package is implemented with a full induction for the client and family. Ongoing reviews ensure the plan continues to meet evolving needs.
Get In Touch
Contact Our Referrals Team
Our friendly team is here to guide you through every step of the referral journey. Don’t hesitate to reach out — there is no referral too big or too small.
Main Office Number
01785 747273
Referral Email Address
shortbreaks@dovescare.net
General Enquiries
Reply within 48 hours
Office Hours
Monday – Friday: 9:00am – 5:00pm Out of hours support available for active clients.